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Good food but the service was not up to their usual standards., Aug 9, 2008
Reviewer: Anonymous
Anonymous
saw things this way
Value For Money
(3)
Atmosphere
(4)
Food Quality
(4)
Service
(2)
Pros:
The food is quite good for the price you pay.
Cons:
Sometimes the service is not at par with the food served.
Overall, the food and the atmosphere were great, but the service was unexceptional. Some members of my party waited over 45 minutes to get their drinks although they were the first to order in our group. I recognize the fact that in a group of 20 or more things may get confused, but it was frustrating to have to wait so long especially when members of our party, who came in much later, were promptly served. To make matters worse, the manager and our server were actually rude and unnwilling to rectify their poor service. I don't like to be so negative, especially when my experiences at other Montana's were much better, but if you are in the service industry and clearly in the wrong, you should definitely do more to please your customers. I would still recommend going because it could have been an anomaly. Ultimately, the choice us yours!
